Delivery & Charges
**Please note that due to the size of our products they are difficult to deliver, due to this it can result in some minor scuffs to the underside of your boat - nothing more than what would happen during first use. If you wish to avoid this then please feel free to contact us about collecting the item.**
When will I receive my order?
For boxed and smaller items such as paddleboards and all accessories we aim to get your order shipped out on the same day if your purchase is completed before 10am, if not it will be the following day. These will be shipped with Royal Mail 1st class delivery or FedEx overnight. You will receive your tracking number and the name of the couriers with your order dispatch confirmation so you can check online the progress of your parcel. Please note that FedEx deliver weekdays only.
Please note that deliveries outside the mainland UK or in harder to reach areas such as the Scottish Highlands, Northern Ireland and Channel Islands can take anything up to 5 days depending on where you are. Sometimes possibly longer and may be subject to a surcharge. If a surcharge is required for your delivery address, it will get added to your basket before you complete the order and process a payment so please ensure you are happy with it before checking out.
If you are not around, our carrier will leave a calling card if possible and attempt delivery the next day. Arrangements can possibly be made under special circumstances in regards to you being out, however in giving authorisation to the courier to leave a parcel it is the same as signing for receipt of the goods in good condition, we will be unable to compensate or arrange an exchange of goods for any items damaged in transit should authorisation be given to leave the goods. Please call us for more information.
There are chances of some delays. This can also depend on your location and other external factors such as bad weather, bank holidays and high demand periods like Christmas. For this reason, we would always recommend allowing 3-5 days for your item to arrive before contacting us but if you have not received your item within this time frame please get in touch with us.
If you have not received your order within a reasonable amount of time we would advise that you check with your local postal service to see if any attempt have been made to deliver to your property if the order is small enough to be posted. For larger items please use the tracking number provided in your purchase history and contact the relevant courier for more information. If you have any further issues, please contact us. For unwanted items you will be responsible for the return’s postage. We recommend using a tracked service as they goods will be your responsibility until the reach us.
- Kayaks and Canoes:
There is no online tracking available for our kayaks. Delivery for these are 5-10 days from receipt of the order, sometimes longer for surcharged areas. Please ensure you leave a mobile contact telephone number with all kayak purchases so you can be contacted by the courier service. They will send a text to book in the delivery of your kayak which needs to be confirmed. Please make sure there is someone at the property when the goods are due to arrive as a signature will be required for all deliveries.
Please note that deliveries outside the mainland UK or in harder to reach areas such as the Scottish Highlands and Northern Ireland can take anything up to 15 days depending on where you are. Sometimes, possibly longer and may be subject to a surcharge. If a surcharge is required for your delivery address, it will get added to your basket before you complete the order and process a payment so please ensure you are happy with it before checking out.
Please note deliveries of kayaks will occur weekdays only.
Our couriers use a one-man delivery service, so please be aware that for kayaks the delivery drivers may require some additional assistance from the recipient. This could include helping the driver to get the item out of the delivery vehicle and onto your property.
Please be advised that we are unable to cover consequential losses for late, delayed or damaged shipments.
Unfortunately we are currently unable to deliver to the Channel Islands and Eire.
For unwanted items there will be a charge for our couriers to collect the item from you. This will depend on the size of the kayak and your location. Please note that you are more than welcome to bring the kayak back to us to avoid this.
Can I track my delivery?
- Your order will be updated with tracking information as soon as we dispatch and have the relevant information. Unfortunately we cannot offer tracking on larger items such as kayaks.
Can I return an item?
- Please see our 'Returns & Exchange' section for more information on returns
Do I have to pay any surcharges?
- Orders over £30 incur no delivery charge, however if you are located outside of the mainland United Kingdom or in harder to reach areas such as the Scottish Highlands, Northern Ireland and Channel Islands the order may be subject to a surcharge. If a surcharge is required for your delivery address, it will get added to your basket before you complete the order and process a payment so please ensure you are happy with it before checking out. please get in contact with us prior to making your order
My question isn't answered here
- If you require any more information, please call us on 01246 866 800 or alternatively you can email us at email@example.com.