CALL US NOW ON +44 (0) 1246 866 800 - WE ARE HERE TO HELP

.

Search
Exact matches only
Search in title
Search in content
Search in comments
Search in excerpt
Filter by Custom Post Type

FREE DELIVERY ON ORDERS OVER £30*

bottom-logo-1

GET IT TOMORROW - ORDER BY 10AM*

Delivery & Charges

**Please note that due to the size of our products they are difficult to deliver, due to this it can result in some minor scuffs to the underside of your boat - nothing more than what would happen during first use. If you wish to avoid this then please feel free to contact us about collecting the item.**

When will I receive my order?

  • We aim to get your order shipped out on the same day if your purchase is completed before 10am, if not it will be the following day. We pay for a 24 hour delivery service but due to the large size of some of our boats there is a chance of delay. This can also depend on your location and other external factors such as bad weather, bank holidays and high demand periods like Christmas. For this reason we would always recommend allowing a few days for your item to arrive before contacting us but if you haven't received your item within this time frame please get in touch with us. Please note deliveries of boats can take place up until 6pm weekdays only. We cannot offer weekend delivery.
  • Smaller items are usually dispatched the same day. All Royal Mail and Parcelforce parcels will come in your normal post and FedEx deliver weekdays only up until 6pm.
  • Your order will be updated with tracking information as soon as we dispatch and have the relevant information. However unfortunately we cannot offer tracking on larger items such as canoes and kayaks.
  • Our carriers deliver between 9:00am and 6:00pm - depending on what you have ordered, in some cases a signature may be required.
  • If you are not around, our carrier will leave a calling card if possible and attempt delivery the next day. Arrangements can possibly be made under special circumstances in regards to you being out. Please call us for more information.
  • Please note that deliveries outside the mainland UK or in harder to reach areas such as the Scottish Highlands and Channel Islands can take anything up to 5 days depending on where you are. Sometimes possibly longer.
  • If you have not received your order within a reasonable amount of time we would advise that you check with your local postal service to see if any attempt have been made to deliver to your property if the order is small enough to be posted. For larger items please use the tracking number provided in your purchase history and contact the relevant courier for more information. If you have any further issues please contact us.
  • Our couriers use a one man delivery service, so please be aware that for larger items such as canoes and kayaks the delivery drivers may require some additional assistance from the recipient. This could include helping the driver to get the item our of the delivery vehicle and inot your property.

When will I receive my order?

  • We aim to get your boat shipped out on the day, if your purchase is completed before 10am. If not it will be the following day. We pay for a 24 hour delivery service but due to the large size of some of our boats there is a chance of delay. This can also depend on your location and other external factors such as bad weather, bank holidays and high demand like Christmas. For this reason we would always recommend allowing a few days for your item to arrive before contacting us but if you haven't received your item within this time frame please get in touch with us. Please note deliveries of boats can take place up until 6pm weekdays only. We cannot offer weekend delivery
  • Smaller items are usually dispatched the same day and depend on the delivery option you chose at checkout. All Royal Mail parcels will come in your normal post and FedEx deliver weekdays only up until 6pm
  • Please be advised that we are unable to cover consequential losses for late, delayed or damaged shipments

 

Can I track my delivery?

  • Your order will be updated with tracking information as soon as we dispatch and have the relevant information. Unfortunately we cannot offer tracking on larger items such as boats.

Can I return an item?

Do I have to pay any surcharges?

  • Orders over £30 incur no delivery charge, however if you are located outside of the mainland United Kingdom, please get in contact with us prior to making your order

My question isn't answered here

  • If you require any more information, please call us on 01246 866 800 or alternatively you can email us at info@riberproducts.com.

Copyright © 2018 Riber Products Ltd. All rights reserved.

* Terms & Conditions apply. Surcharges may apply when delivering to your location if outside the Mainland UK - contact us for more information. Next day delivery is subject to your location and order.

We accept the following payment methods via PayPa

cards

Please Note: We cannot accept American Express on phone orders

0